Important Notes about Ordering at SAMURAI KITCHEN
- Your order is not confirmed until our reply. There is a possibility that we cannot accept your order for different reasons, such as already having too many orders for that day.
- We are closed and do not deliver on Sundays, public holidays and the afternoon of the second Thursday of the month.
- The days when we cannot delivery are displayed on the calendar.
*There might be a delay before the calendar is updated. We might not be able to accept your order even though the calendar shows that we are available.
- Only orders at 4,000 yen or more are accepted. Please order a certain number of bento of the same kind. See the page for each bento for details.
- Payment accepted by cash on delivery, credit card or invoice (only for business customers. Closed at end of month and payable by end of the month after)
- Delivery fee may change depending on the total price and delivery address. See "About Delivery"for more details.
- A cancellation fee may be charged in case of cancellation. This also applies to partial cancellation (reduction in quantity).
- Before 4 pm on 3 business days before delivery date: no cancellation fee required
- After 4 pm on 3 business days before delivery date: 50% of the price
- After 12 pm (noon) on 1 business day before delivery date: 100% of the price
- Please finalize your order before 9 pm on 2 business days before delivery date.
- In Case of Bad Weather: If the order is cancelled due to very bad weather such as a storm or heavy snow, there will be no cancellation fee.
The delivery may be delayed in those weather conditions. We will inform you as soon as possible and keep you updated on the delivery status.
For more information about ordering: