Important Notes about Ordering at SAMURAI KITCHEN
- Your order is not confirmed until our reply. There is a possibility that we cannot accept your order for different reasons, such as already having too many orders for that day.
- We are closed and do not deliver on Sundays, public holidays and the afternoon of the second Thursday of the month.
- The days when we cannot delivery are displayed on the calendar.
*There might be a delay before the calendar is updated. We might not be able to accept your order even though the calendar shows that we are available.
- Only orders at 4,000 yen or more are accepted. Please order a certain number of bento of the same kind. See the page for each bento for details.
- Payment accepted by cash on delivery, credit card or invoice (only for business customers. Closed at end of month and payable by end of the month after)
- Delivery fee may change depending on the total price and delivery address. See "About Delivery"for more details.
- A cancellation fee may be charged in case of cancellation. This also applies to partial cancellation (reduction in quantity).
- Before 4 pm on 3 business days before delivery date: no cancellation fee required
- After 4 pm on 3 business days before delivery date: 50% of the price
- After 12 pm (noon) on 1 business day before delivery date: 100% of the price
- Please finalize your order before 9 pm on 2 business days before delivery date.
- In Case of Bad Weather: If the order is cancelled due to very bad weather such as a storm or heavy snow, there will be no cancellation fee.
The delivery may be delayed in those weather conditions and/or traffic restrictions. We will inform you as soon as possible and keep you updated on the delivery status.
For more information about ordering: