Cancellation Policy

A cancellation fee may be applicable in case of cancellation:

  • Before 4:00pm on 3 business days before delivery: no cancellation fee
  • After 4:00pm on 3 business days before delivery: 50% of the total price
  • After 12:00pm (noon) on 1 business day before delivery: 100% of the total price

This also applies to partial cancellation (reduction in quantity). For example, if you reduce the number of bento ordered by 2, there may be a cancellation fee for those 2 bento in addition to the total price.

Please confirm your order before 9:00 pm on 2 business days before delivery.
This is because all the food is freshly made by us on the day of delivery.

In Case of Bad Weather

If the order is cancelled due to very bad weather such as a storm or heavy snow, there will be no cancellation fee.
The delivery may be delayed in those weather conditions. We will inform you as soon as possible and keep you updated on the delivery status.